Hello! How can
we help you?

Frequently Asked Questions

We’re a small team that is at the ready to help. Email us at hi@teddyandbear.com, DM us @teddyandbearkids or check out the FAQs below. We are here to make sure that you love your socks.

1When will my order arrive?

When you order, you will receive our best estimate of the date by which your order will arrive. We currently expect orders to ship within 2 weeks of your order. However, given the uncertainty of the coronavirus pandemic, we ask for your patience with any potential delays on orders on behalf of our carrier partners. Customers will receive an email to the address of purchase as soon as your order ships, and if we have word of any delay.

2When will my order ship if I selected “Expedited Shipping”?

Expedited shipping is available for purchase at checkout. Expedited orders placed prior to 11:30 AM EST on Mondays through Fridays will ship that business day. Orders placed outside of this timeframe and on Saturdays, Sundays and holidays will be shipped on the next business day.

3How can I track my order?

Once we’ve shipped your order we’ll email you a link to follow Teddy & Bear’s journey to your doorstep.

4How much is shipping?

Standard shipping costs $5 per order. Expedited shipping costs $20 per order.

5How do I determine the appropriate size?

We know sizing your little ones is always tricky – they grow so fast! Please contact us and we’ll gladly help out!

6What is your return and exchange policy?

All items must be returned unworn and in their original packaging within 30 days of receipt.  Returns will be charged a $5 shipping/processing fee per order.  Please visit our Return Policy page to see our full policy, or visit our Returns page to initiate your return. 

We are unfortunately unable to accommodate exchanges at this time. Please follow the return process and place a new order to receive a substitute product.

7Can I machine wash my socks?

Totally! To keep your friends vibrant and playful just follow these care instructions:

- Machine wash on cool

- Tumble dry on low

- Do not iron or bleach

8What are your socks made with?

Our socks are made with super soft, high quality supima cotton and dyed with a special Fiber Reactive dye that is machine washable. The specific formula will vary by size: 

Ages 0-2: 85% cotton, 13% nylon, 2% lycra. 

Ages 3-6: 84% cotton, 14% nylon, 2% lycra.

9What payment methods are accepted?

We currently accept all Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards for payment. We also accept Amazon Pay and PayPal.

10What are your COVID-19 policies?

You’re basically family now, and your family’s safety is extremely important to us. All of our awesome partners and manufacturers follow the three W’s: wash your hands, wear a mask and wait 6 feet apart when in facilities.