Hello! How can
we help you?

Frequently Asked Questions

Our small team is ready to help. Email us at hi@teddyandbear.com, DM us @teddyandbearkids or check out the FAQs below. We want to make sure you love your Strider products!

1When will my order arrive?

When you place your order, you will receive our best estimate of the date by which your order will arrive. We currently expect orders to ship within 2 weeks of your purchase date. However, given the uncertainty of the coronavirus pandemic, we ask for your patience with any potential delays on orders on behalf of our carrier partners. Customers will receive an email to the address of purchase as soon as your order ships, and if we have word of any delay.

2Why is my order shipping in separate packages?

You may notice that your order comes in separate shipments! Teddy & Bear is proud to partner with many of our favorite brands to bring you our Teddy & Bear Marketplace. 

This is a drop ship program, meaning each of our partner brands ships their items from their own workshops and studios all over the country. So, if you've ordered items as a part of our Marketplace, they will ship separately from each other. You’ll receive a tracking number for every separate shipment.

3How can I track my order?

Once we’ve shipped your order we’ll email you a link to follow Teddy & Bear’s journey to your doorstep. Please note: you may receive multiple tracking numbers! That just means you’ve purchased one or more items that are a part of our Teddy & Bear Marketplace, all of which ship separately.

4How much is shipping?

See below for our pricing structure on standard ground shipping:

$0 - 6 = $2 shipping

$7 - 40 = $5 shipping

$40 - 75 = $7 shipping

$75 + = $10 shipping

5What is your return and exchange policy?

All items must be returned unused and in their original packaging within 30 days of receipt. Please visit our Return Policy page to see our full policy. If you would like to request a return, simply reach out to us at hi@teddyandbear.com and detail the following in your email: 

Name

Order Number

Item(s) you would like to return (and if there is a reason for the return)

We will arrange the return on your behalf and send you a returns label!

We are unfortunately unable to accommodate exchanges at this time. Please follow the return process and place a new order to receive a substitute product. Once your return has been processed you will receive a refund for your item(s), minus the cost of shipping.

6Can I machine wash my socks?

Totally! To keep your friends vibrant and playful just follow these care instructions:

Machine wash on cool

Tumble dry on low

Do not iron or bleach

7What are your socks made with?

Our socks are made with super soft, high quality supima cotton and dyed with a special Fiber Reactive dye that is machine washable. The specific formula will vary by size: 

Ages 0-2: 85% cotton, 13% nylon, 2% lycra. 

Ages 3-6: 84% cotton, 14% nylon, 2% lycra.

8What payment methods are accepted?

We currently accept all Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards for payment. We also accept Amazon Pay and PayPal.

9What are your COVID-19 policies?

You’re basically family now, and your family’s safety is extremely important to us. All of our awesome partners and manufacturers follow the three W’s: wash your hands, wear a mask and wait 6 feet apart when in facilities.

10What if I want to cancel my order?

Cold feet? Oh no! Unfortunately, once payment is processed your order is currently being fulfilled by our warehouse. Feel free to contact hi@teddyandbear.com and we will be happy to assist you with a return.

11What happens if I only received part of my order?

Oh no! Shoot our team a note at hi@teddyandbear.com with photos so we can help you find the rest of your furry friends. Keep in mind that many things purchased from our Marketplace will ship separately from your Teddy & Bear products!

12What if I lost one of my socks?

Unfortunately, we don’t sell single socks at this time.