Hello! How can
we help you?

Frequently Asked Questions

Our small team is ready to help. Email us at hi@teddyandbear.com, DM us @teddyandbearkids or check out the FAQs below. We are here to make sure that you love your purchase.

1I need help with my order!

Not to worry, we are on it!

You can email all questions about specific order issues to hi@teddyandbear.com. Our inbox might be a bit fuller than usual but know that we will get back to you as soon as we can!

2How can I track my order?

Once we’ve shipped your order we’ll email you a link to follow Teddy & Bear’s journey to your doorstep. Please note: you may receive multiple tracking numbers! That just means you’ve purchased one or more items that are a part of our Teddy & Bear Marketplace, all of which ship separately.

3Why is my order shipping in separate packages?

You may notice that your order comes in separate shipments! Teddy & Bear is proud to partner with many of our favorite brands to bring you our Teddy & Bear Marketplace. 

This is a drop ship program, meaning each of our partner brands ships their items from their own workshops and studios all over the country. So, if you've ordered items as a part of our Marketplace, they will ship separately from each other. You’ll receive a tracking number for every separate shipment.

4What happens if I only received part of my order?

Oh no! Shoot our team a note at hi@teddyandbear.com with photos so we can help you find the rest of your furry friends. Keep in mind that many things purchased from our Marketplace will ship separately from your Teddy & Bear products!

5What if I want to cancel my order?

Cold feet? Oh no! Unfortunately, once payment is processed your order is currently being fulfilled by our warehouse. Feel free to contact hi@teddyandbear.com and we will be happy to assist you with a return.

6What are your socks made with?

Our socks are made with super soft, high quality supima cotton and dyed with a special Fiber Reactive dye that is machine washable. The specific formula will vary by size: 

Ages 0-2: 85% cotton, 13% nylon, 2% lycra. 

Ages 3-6: 84% cotton, 14% nylon, 2% lycra.

7Can I machine wash my socks?

Totally! To keep your friends vibrant and playful just follow these care instructions:

Machine wash on cool

Tumble dry on low

Do not iron or bleach